Storage Botanybay Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Botanybay to its customers. By making a booking, using our storage facilities, or instructing us to provide removal or associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Botanybay.
Services means any storage, removal, packing, loading, unloading, transport, or associated services provided by Storage Botanybay.
Goods means the items, property or belongings that are handed over to Storage Botanybay for storage, removal or handling.
Storage Facility means any premises operated or used by Storage Botanybay for the storage of Goods.
Contract means the agreement between the Customer and Storage Botanybay for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Botanybay provides storage facilities and associated services, which may include local and regional removals, transport of Goods to and from storage, packing services and related activities. The exact scope of the Services for each Customer will be as set out in the booking confirmation, quotation or written agreement provided at the time of booking.
Any Services provided beyond those expressly agreed may be treated as additional work and charged at Storage Botanybay's applicable rates.
3. Booking Process
All bookings for storage and removal services are subject to availability and must be confirmed by Storage Botanybay. A booking will normally be initiated when the Customer requests a quotation, provides details of the Goods, the collection and delivery addresses, intended storage period, and any specific requirements.
Storage Botanybay will issue a quotation or estimate based on the information supplied by the Customer. Quotations are normally valid for a limited period as stated in the quotation. If no validity period is stated, the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier.
A binding Contract is formed once the Customer accepts the quotation or estimate in writing or by clear verbal confirmation that is acknowledged by Storage Botanybay, and Storage Botanybay confirms the booking, including the service date and, where applicable, storage start date.
The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including but not limited to access conditions, parking restrictions, the quantity and nature of Goods, and any special handling requirements. Additional charges may apply if the information supplied is incomplete or inaccurate.
4. Estimates and Changes to Service Requirements
Any quotation provided will be based on the details supplied by the Customer. If at the time of service the actual volume, weight, access conditions or nature of Goods differs from that originally described, Storage Botanybay reserves the right to amend the charges accordingly.
If the Customer requests changes to the Services, such as revised dates, extra collection or delivery points, additional packing, or extended storage, Storage Botanybay may issue a revised quotation or apply additional fees in line with its current price list.
5. Payments and Charges
Charges for storage and removal services will be set out in the quotation, booking confirmation or tariff provided to the Customer. Unless otherwise agreed in writing, payment terms are as follows.
For removal or transport services, payment is normally due in full prior to the start of the service or on the date of service, as specified in the booking confirmation. Storage Botanybay may require a deposit at the time of booking, which will be applied towards the final invoice.
For storage services, charges are usually payable in advance for the agreed storage period. Ongoing storage will normally be billed on a weekly or monthly basis, and payment must be made by the due date indicated on the invoice.
Storage Botanybay reserves the right to suspend Services, restrict access to stored Goods, or refuse collection or delivery if payment is overdue. Late payments may incur interest and administration charges at a reasonable rate, as permitted by applicable law.
All prices are stated exclusive of any applicable taxes unless otherwise indicated. The Customer is responsible for paying any taxes, duties or charges imposed by law in connection with the Services.
6. Cancellations and Postponements
The Customer may cancel or postpone a booking by providing notice to Storage Botanybay. Any cancellation or postponement may be subject to charges, which will be determined by reference to the amount of notice given and the proximity to the scheduled service date.
Where the Customer cancels or postpones more than a reasonable minimum notice period prior to the agreed date, cancellation charges may be reduced or waived at Storage Botanybay's discretion. For cancellations or postponements with shorter notice, Storage Botanybay may charge a proportion of the total fee or the full amount, depending on costs incurred and loss of opportunity to reallocate resources.
If the Customer fails to be present or to provide access for the Services to be carried out on the confirmed date, this may be treated as a late cancellation and may incur charges up to the full amount of the agreed fee.
Storage Botanybay reserves the right to cancel or reschedule Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or operational issues. In such cases, Storage Botanybay will use reasonable efforts to offer an alternative date or solution, but shall not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7. Customer Responsibilities
The Customer is responsible for ensuring that adequate access is available at the collection and delivery locations, including suitable parking arrangements and any necessary permits or permissions. Any fines, penalties or additional costs arising from inadequate access or parking restrictions may be charged to the Customer.
The Customer must ensure that all Goods are properly packed, labelled and prepared for storage or removal unless packing services have been explicitly included in the Contract. Fragile or valuable items should be clearly identified, and appropriate packing materials used.
The Customer must not present for storage or removal any items that are prohibited under these Terms and Conditions or applicable law, including hazardous, illegal, perishable or environmentally harmful items.
8. Prohibited and Restricted Items
The following items must not be submitted for storage or removal without prior written agreement from Storage Botanybay and may be refused at Storage Botanybay's discretion.
Hazardous materials, including flammable, explosive, corrosive, toxic or radioactive substances.
Perishable goods or items requiring refrigeration or controlled environments.
Illegal items, stolen goods or items in breach of statutory regulations.
Waste, rubbish, refuse or materials intended for disposal, except where explicitly agreed as part of a waste removal service and handled in accordance with waste regulations.
Animals, plants, living organisms or any items that may attract vermin, pests or infestations.
Cash, negotiable instruments, high-value jewellery, fine art or collections, unless specifically agreed and appropriately insured.
Storage Botanybay may refuse to accept, store or transport any Goods that it reasonably considers to present a risk to health, safety, property or the environment, or that fall outside the agreed scope of Services.
9. Waste Regulations and Environmental Compliance
Storage Botanybay operates in accordance with applicable UK waste and environmental regulations. Where Services include the removal or disposal of unwanted items, household waste or commercial waste, the Customer confirms that such waste is lawfully theirs to dispose of and that they authorise Storage Botanybay to arrange lawful disposal.
Waste may be separated, recycled or processed in accordance with local and national regulations. The Customer acknowledges that additional charges may apply for certain types of waste, including electrical items, bulky items, hazardous components or materials requiring special treatment.
The Customer shall not deposit or abandon waste at the Storage Facility or at any location serviced by Storage Botanybay unless this is expressly part of a waste removal service. Fly-tipping or unlawful disposal is strictly prohibited, and any associated costs, fines or penalties arising from the Customer's actions may be charged to the Customer.
10. Handling and Storage of Goods
Storage Botanybay will exercise reasonable care and skill in handling, transporting and storing the Customer's Goods. Goods will be stored in a suitable Storage Facility selected by Storage Botanybay, which may change from time to time for operational reasons. Storage Botanybay may move Goods between storage units or facilities, provided that the standard of care remains equivalent.
The Customer must ensure that Goods are adequately protected prior to handover. While Storage Botanybay may provide packing services or materials, ultimate responsibility for defining the level of protection and insurance required for the Goods rests with the Customer.
11. Insurance and Limitation of Liability
Storage Botanybay's liability for loss of or damage to Goods is limited, and Customers are strongly advised to arrange appropriate insurance for their Goods during removal and storage. Where insurance cover is offered by or through Storage Botanybay, the terms of that insurance will be set out separately and must be reviewed and accepted by the Customer.
To the fullest extent permitted by law, Storage Botanybay's liability for any loss of or damage to Goods, or for any other loss arising from the provision of Services, shall be limited to a reasonable amount per claim or per consignment, as stated in the quotation, Contract or applicable tariff. If no specific limit is stated, liability may be limited to a standard cap that reflects customary levels in the removals and storage industry.
Storage Botanybay shall not be liable for loss or damage arising from the following causes.
Inherent defects, natural deterioration, or characteristics of the Goods.
Inadequate or improper packing or preparation by the Customer or a third party acting on the Customer's behalf.
Acts or omissions of the Customer or any third parties not under the direct control of Storage Botanybay.
Events beyond Storage Botanybay's reasonable control, including but not limited to acts of God, war, terrorism, civil commotion, industrial disputes, extreme weather, or transport disruption.
Loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or limited under applicable law.
12. Access to Stored Goods
Access arrangements for stored Goods will be agreed at the start of the Contract. Access may be by appointment or during stated access hours. Storage Botanybay may require reasonable notice before allowing access to stored Goods to ensure safety and security.
Storage Botanybay reserves the right to restrict access if the Customer is in arrears with payments or in material breach of these Terms and Conditions. Access may also be restricted when required for maintenance, safety or security reasons, or if compelled by law enforcement or regulatory authorities.
13. Lien and Disposal of Goods for Non-Payment
Storage Botanybay shall have a lien over the Goods in its possession for all sums due under the Contract and any other agreements with the Customer. If the Customer fails to pay any amounts owed within a reasonable period after the due date, Storage Botanybay may, after giving appropriate notice, exercise its right of sale or disposal of part or all of the Goods to recover the outstanding sums, including reasonable costs of sale or disposal.
Any surplus proceeds remaining after the deduction of all outstanding amounts and costs will be held for the Customer, but without interest. If the surplus cannot be returned due to the Customer's failure to provide contact or payment details, Storage Botanybay may treat unclaimed sums in accordance with applicable law.
14. Data Protection and Privacy
Storage Botanybay will process personal data in accordance with applicable UK data protection laws. Personal data collected in connection with the Services will be used primarily for managing the Contract, processing payments, communicating with the Customer and complying with legal obligations.
By entering into a Contract, the Customer consents to Storage Botanybay holding and using their personal data for these purposes. The Customer may have rights to access, correct or request deletion of their personal data, subject to legal and regulatory requirements.
15. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should inform Storage Botanybay as soon as reasonably possible so that the matter may be investigated and, where appropriate, remedied. Complaints should include sufficient detail to allow Storage Botanybay to identify the booking, the Goods and the nature of the issue.
Storage Botanybay will endeavour to resolve complaints promptly and fairly. If a dispute cannot be resolved amicably, the parties may consider mediation or other alternative dispute resolution methods before resorting to formal legal proceedings, where appropriate.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with the Services or these Terms and Conditions, subject to any mandatory rights that a consumer Customer may have to bring proceedings in their local courts.
17. Amendments and Severability
Storage Botanybay may from time to time update or amend these Terms and Conditions. The version in force at the time of booking will usually apply to that Contract, unless the parties agree otherwise in writing. Any significant changes affecting ongoing storage arrangements may be notified to the Customer.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
18. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and Storage Botanybay in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not set out in these documents.
By proceeding with a booking or using the Services of Storage Botanybay, the Customer confirms their acceptance of these Terms and Conditions.
