Botanybay Storage Terms and Conditions

These Terms and Conditions set out the basis on which Botanybay Storage provides storage services in the UK. By making a booking, paying a deposit or fee, or taking access to a storage unit or store area, the customer agrees to be bound by these terms. In these terms, references to we, us and our mean Botanybay Storage, and references to you and your mean the person, business or organisation booking or using the storage service. These terms apply to all storage bookings, whether short term or long term, and whether the storage is used for household goods, business items or other permitted property.

The purpose of this document is to explain the main rules that apply to your storage agreement in a clear and legally appropriate way. Please read it carefully before confirming a booking. If you do not agree with any part of these terms, you should not complete the booking process or place goods into storage. Botanybay storage services are offered subject to availability and acceptance by us, and no booking is confirmed until the relevant steps described below have been completed.

These storage terms are intended to protect both parties and to ensure safe, lawful and orderly use of the premises and services. They cover the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements, and the law that applies to the agreement.

1. Booking Process

A booking for Botanybay Storage may be made through the methods made available from time to time, which may include online, by telephone or in person. When you submit a booking request, you must provide accurate and complete information, including your name, address, contact details, and any information needed to verify your identity or assess the suitability of the items to be stored. You must also confirm that you are authorised to store the goods and that you have the right to enter into the agreement.

A booking is not binding on us until we have accepted it and, where relevant, received the required payment or deposit. We may refuse any booking at our discretion where we reasonably believe that the requested storage is unsuitable, unlawful, unsafe or otherwise not in our interests. We may also request additional information before acceptance, including evidence of identity, proof of address, business registration details or details of the goods to be stored.

You are responsible for checking that the unit size, access arrangements and storage period selected meet your needs. If your requirements change, you must tell us as soon as reasonably possible. Any agreed changes to the storage arrangement may affect price, availability or access conditions. Once accepted, your booking creates a storage agreement governed by these terms and any written confirmation issued by us.

2. Use of the Storage Service

Storage space is to be used only for lawful purposes and only for goods that are permitted under these terms. You must not store hazardous, dangerous, toxic, illegal, stolen, contaminated, flammable or perishable items, nor any item that could damage the premises, other stored goods or the health and safety of any person. If you are unsure whether an item is permitted, you must ask for approval before storing it. We may inspect goods where reasonably necessary to ensure compliance with these terms and with applicable law.

You are responsible for packing your goods suitably for storage and for ensuring that they are protected against ordinary risks such as dust, movement and temperature variation. We do not provide a packaging or packing service unless expressly agreed in writing. Any property left in common areas, outside the allocated storage space, or in breach of access rules may be moved, removed or disposed of in accordance with these terms and with any legal requirements.

Botanybay storage services do not transfer ownership of the goods to us. You retain ownership and risk in the goods at all times, subject to the limits of our responsibility set out in the liability section below.

3. Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, deposits, late payment charges, lock replacement charges, cleaning costs, disposal costs, key or access device fees, and any other amounts agreed when the booking is made or later agreed during the term. Prices may be shown inclusive or exclusive of VAT depending on the nature of the service and the applicable tax treatment. Where VAT applies, it will be added at the prevailing rate.

Payment methods accepted may change from time to time. You must ensure that payment is made on the due date and that any payment instruction, card authority or direct debit remains valid for the duration of the agreement. If a payment fails, is reversed or is otherwise not received, you remain liable for the full amount due. We may suspend access to the storage unit until all overdue sums are paid in full.

If amounts remain unpaid, we may charge reasonable administration costs and interest on overdue sums to the extent permitted by law. We may also retain or exercise any right of lien or other contractual right over goods where lawful and where the conditions for doing so have been met. You are responsible for all costs we incur in seeking payment, recovering possession of the unit, dealing with abandoned goods, or enforcing this agreement, so far as permitted by law.

4. Cancellation, Termination and Refunds

Where a booking is made remotely and the agreement qualifies as a consumer contract under UK law, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exclusions and subject to the timing of occupation and access to the service. If you want to cancel before the service starts, you should notify us as soon as possible and in accordance with the instructions provided at booking. If you have already taken possession of the storage unit or begun using the service, your cancellation rights may be limited, and you may be required to pay for the period used and any reasonable costs incurred.

Either party may terminate the storage agreement in accordance with the notice period stated in the booking confirmation or, if no notice period is stated, on reasonable notice. We may end the agreement immediately if you materially breach these terms, fail to pay sums due, store prohibited items, create a safety risk, or act in a way that interferes with our lawful operation of the premises. On termination, you must remove all goods, return any access items, and leave the storage area clean and tidy.

Any refund due, if applicable, will be calculated in line with the agreement and any mandatory rights you have under UK law. We may deduct outstanding charges, costs of removal, cleaning or damage, and any other sums lawfully owed before processing a refund. No refund will be due where the agreement has been terminated for your breach, except to the extent required by law.

5. Liability and Insurance

Storage services are provided on the basis that the goods are stored at your own risk, except where liability cannot lawfully be excluded or limited. We do not accept responsibility for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, theft, vandalism, extreme weather, power failure, pest infestation, or the acts or omissions of third parties, unless caused by our proven negligence or breach of contract. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You are responsible for arranging adequate insurance for the full replacement value of your goods and for ensuring that any policy covers the risks associated with storage. We may require evidence of insurance before or during the agreement. If you choose not to insure your goods, you accept the financial risk of doing so. Any valuation you provide must be accurate and up to date. If a claim arises, you must notify us promptly and provide reasonable supporting information.

Botanybay storage terms do not create a guarantee that stored items will remain free from damage, deterioration or loss. We are not responsible for hidden defects in goods, unsuitable packing, inherent vice, mould, rust, shrinkage, infestation or deterioration caused by the nature of the item itself. You remain responsible for ensuring that the goods are suitable for storage and for taking reasonable steps to protect them.

6. Customer Responsibilities and Access

You must keep your contact details up to date throughout the agreement and promptly inform us of any change to your address, email or telephone number. We may rely on the most recent details you have provided for notices and account communications. You must keep your access codes, keys, passes or other security devices safe and must not share them with unauthorised persons unless we have agreed otherwise in writing.

Access to the storage area may be restricted for security, maintenance, safety or operational reasons. We aim to provide access in accordance with the terms agreed at booking, but access may be suspended temporarily where necessary. You must comply with any reasonable security procedures, site rules and instructions given by our staff or representatives. Any person entering on your behalf must also comply with those rules.

You are responsible for ensuring that your goods are not left in a way that causes obstruction, hazard or nuisance. You must not use the premises for business activities other than the storage activity agreed, unless we have expressly permitted this. You must not connect electrical equipment, undertake repairs, or carry out any work on the premises unless authorised in advance.

7. Waste Regulations and Prohibited Materials

Waste management is a serious compliance matter. You must not use the storage service to dispose of waste, fly-tip items, or leave unwanted goods without our written agreement. The premises must not be used for the accumulation of rubbish, scrap, packaging waste, contaminated materials or abandoned property. If you leave items behind after the agreement ends, we may treat them as abandoned and deal with them in accordance with applicable law and these terms.

You must comply with all UK laws relating to waste, environmental protection and disposal. This includes not storing items that require specialist handling unless we have expressly agreed to receive them and you have met all legal obligations. Prohibited items include, without limitation, hazardous chemicals, asbestos, oils, solvents, gas cylinders, fireworks, explosives, batteries that are unsafe or damaged, biohazardous waste, animal waste, and any other material regulated under environmental or safety legislation.

If we reasonably believe that any prohibited or unlawful waste has been placed in storage, we may isolate the items, notify the appropriate authorities where required, and recover our reasonable costs from you to the extent permitted by law. You are responsible for all losses, fines, clean-up costs and third-party claims arising from your breach of waste or environmental rules. This obligation survives termination of the agreement.

8. Changes to the Service and Our Rights

We may make reasonable changes to these terms, the service, operational procedures or access arrangements from time to time. Where a change is material, we will take reasonable steps to notify you in advance. Continued use of the storage service after a change takes effect will be treated as acceptance of the updated terms, unless the change is required by law and applies automatically. If you do not accept a material change, your remedy may be to terminate the agreement in accordance with the cancellation or notice provisions.

We may move your goods to another unit or area within the premises or to an equivalent alternative location if necessary for operational, safety or legal reasons, provided that this does not materially reduce the service without good reason. We may also enter the storage area where reasonably necessary for emergencies, repairs, inspection, enforcement of this agreement, or to prevent damage or danger. Any exercise of these rights will be carried out reasonably and, where appropriate, with notice.

Nothing in these terms affects your statutory rights. If any part of this agreement is found to be invalid or unenforceable, the remaining provisions will continue in force so far as legally permitted.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, unless another part of the UK law applies by mandatory rule to your specific circumstances. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere within the UK.

For business customers, any dispute arising from this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales. For consumer customers, your statutory rights and any mandatory protections under applicable UK consumer law are preserved.

By using Botanybay Storage, you confirm that you have read, understood and agreed to these Terms and Conditions and that you accept responsibility for complying with them throughout the period of storage.